Return Policy

Return and Refund

If you are not completely satisfied with your purchase, This Pair will refund or exchange your purchase within 30 days of purchase.

In order for goods to be refunded or exchanged:

  • Shoes must be unworn, undamaged and unmarked
  • Shoes must be in their original condition
  • Shoes must be returned in their original box and packaging
  • Items returned that are not in original condition will not be eligible for exchange or refund.
  • The customer will be required to pay for postage costs to have the items returned.
  • Customers requiring an exchange or refund may return goods to PO Box 8308, Woolloongabba, QLD 4102 after confirming with our customer support team.
  • Refunds are processed within 1-5 working days of our online returns team receiving the good/s.
  • Shipping cost is not refundable.
  • Freight will be charged if your order is less than $65 after the products or part of the products is/are returned and refunded.


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